myEdenry
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Legal

Account Deletion

Effective date: 29 September 2026. Last updated: 29 September 2026.

You can delete your myEdenry account and its data yourself, in the app, at any time. If you cannot use the app, you can ask us by email. This page explains both routes, what is removed and what may remain.

In the app

  1. Open myEdenry and go to the Profile tab.
  2. Scroll to the Sign out section and tap Delete account.
  3. Tap Delete to confirm.

Deletion takes effect straight away. Your account is removed from the live database and you are signed out. There is no recovery period, and signing in with the same details will not bring the account back. Uninstalling the app does not delete your account.

If you cannot use the app

Email privacy@myedenry.com from the email address on your account and ask us to delete it. We will confirm the request is yours before acting, and tell you when it is done. Never send us your password or a one-time code.

What is deleted

Deleting your account removes these from the live database:

  • Your account, profile, sign-in details and any linked Google sign-in.
  • Gardens you own, with their plants, locations, containers and beds.
  • Your journal and care history, including voice-journal transcripts.
  • Your photo records, plant identifications and diagnosis cases.
  • Your assistant questions and answers, wishlist, feedback and notification settings.
  • The notification tokens registered for your devices.

Photo files are deleted from storage by a separate background job. It normally runs right away and retries if storage is unavailable, so removing the files can take longer than deleting the account. The app also asks Firebase to delete the device's push installation identifier, and retries later if that fails.

What may be retained

  • Encrypted backups can hold your earlier data until those backups expire. We keep up to 30 daily and 12 monthly database backups, so in the worst case this is about 13 months. Backups are used only for disaster recovery. We keep a minimal deletion record so that restoring a backup does not bring a deleted account back.
  • Operational, security and analytics records may remain with the link to your account removed. They can still contain pseudonymous identifiers.
  • Service providers may keep information under their own retention arrangements.
  • Files you exported or shared stay wherever you or the recipient saved them.
  • Anything we are legally required to keep.

For questions about retained records, write to privacy@myedenry.com. Our Privacy Policy has more detail.

Save a copy first

Before deleting, you can use Profile > Data and privacy > Export my data to save your account and garden records as a JSON file. The file lists your photos but does not contain the image files themselves. Deletion cannot be undone, so save anything you want to keep.

Deleting some data without deleting your account

You can remove individual plants and wishlist items in the app. To have other information removed while keeping your account, write to privacy@myedenry.com.